Job Description
Join Tampa Bay Solutions Inc., a leading customer experience innovator, as a Remote Customer Service Representative! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. Enjoy our award-winning culture, comprehensive benefits package, and opportunities for career growth while serving diverse clients across Florida. Why you'll love this role: Flexible schedule, home office stipend, paid training, and a supportive virtual team environment. What we offer: Health insurance, 401(k) matching, PTO, and monthly performance bonuses. Ready to make a difference? Apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with internal teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify process improvements to enhance customer experience
- Participate in ongoing training on products and policies
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Exceptional written and verbal communication skills
- Proficient with CRM software (Salesforce experience preferred)
- High-speed internet connection and quiet home office
- Ability to multitask in fast-paced virtual environment
- Strong problem-solving and conflict resolution abilities
- Florida residency required for tax purposes