Job Description
Join our award-winning customer service team in Sacramento and experience the freedom of daily pay! As a Local Customer Service Representative, you'll be the heart of our community-focused operations, delivering exceptional support that builds lasting relationships. We offer immediate start opportunities with competitive compensation, flexible scheduling, and a supportive work environment designed for growth. Enjoy the stability of full-time employment with the flexibility of modern payment solutions. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and service issues efficiently using our CRM platform
- Document interactions accurately in customer records while maintaining strict confidentiality
- Collaborate with technical teams to resolve complex escalations within SLA timelines
- Identify opportunities to upsell relevant products/services to enhance customer experience
- Participate in weekly training sessions to stay updated on industry trends
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a call center or retail environment
- Proficient in CRM software (Salesforce/Zendesk) and Microsoft Office Suite
- Exceptional communication skills with ability to de-escalate sensitive situations
- Typing speed of 40+ WPM with strong attention to detail
- Availability to work flexible shifts including evenings/weekends
- Passion for community engagement and local business advocacy