Job Description
Join our elite customer service team in the heart of Los Angeles! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our diverse client base. This is your opportunity to thrive in a dynamic environment with competitive compensation and immediate start availability. Enjoy a supportive culture focused on growth, work-life balance, and making a tangible impact on customer satisfaction. Apply today to become part of our award-winning team!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism and empathy
- Resolve customer issues efficiently using CRM tools and escalation protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Contribute to process improvement initiatives for enhanced service delivery
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional verbal/written communication skills in English and Spanish
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Ability to thrive in night shift schedule (11 PM - 7 AM)
- Strong problem-solving abilities with attention to detail
- Flexible availability including weekends and holidays
- High school diploma or equivalent; college degree preferred