Job Description
Join our dynamic team as a Local Customer Service Representative and kickstart your career in customer service! We're seeking enthusiastic individuals with no prior experience for our upcoming hiring event. As a key member of our support team, you'll help resolve customer inquiries, build relationships, and ensure exceptional service experiences. We provide comprehensive training and a supportive environment to help you thrive. Don't miss this opportunity to grow with a company that values your potential!
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex issues
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training sessions to enhance skills
- Contribute to a positive team culture through collaboration
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - we train!
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new systems
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced environment
- Reliable internet connection for remote onboarding
- Availability to attend mandatory hiring event on 2023-11-15