Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland! We're seeking motivated individuals with no prior experience to deliver exceptional support to our community. This full-time role offers comprehensive training, career growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers looking to start a rewarding customer service journey. Our competitive benefits package includes health insurance, paid time off, and retirement plans. Don't miss this chance to build your career in one of Ohio's most vibrant cities!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently using our proprietary CRM system and knowledge base
- Document interactions and maintain accurate customer records in compliance with company policies
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction
- Participate in ongoing training sessions to enhance product knowledge and service skills
- Contribute to continuous improvement initiatives by identifying service gaps
Qualifications
- High school diploma or equivalent (recent graduates encouraged to apply)
- Zero experience required – we provide comprehensive paid training
- Strong verbal communication and active listening skills
- Proficiency with basic computer applications and willingness to learn new software
- Ability to multitask in a fast-paced environment while maintaining composure
- Reliable transportation to our downtown Cleveland office
- Positive attitude and passion for helping others
- Must be available to work flexible shifts including evenings and weekends