Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Kansas City, MO! No prior experience is required – we provide comprehensive paid training to launch your career in customer support. This full-time position offers competitive pay, career advancement opportunities, and a supportive team environment. Help us deliver exceptional service to local clients while building valuable professional skills.
What We Offer:
- Full paid training program (4 weeks)
- Health, dental, and vision benefits
- 401(k) with company match
- Performance-based bonuses
- Clear career growth path
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics (call volume, resolution rate)
- Participate in ongoing training sessions
- Represent the company with exceptional brand ambassadorship
Qualifications
- No experience required – we train you!
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Willingness to learn new technologies