Job Description
Join our award-winning team as a Local Customer Service Representative and launch your career in customer service! No experience needed – we provide comprehensive training to help you succeed. At Customer First Solutions, we value passion, empathy, and a desire to help others thrive. This is your chance to build foundational skills while making a real impact in our San Jose community.
What You'll Gain:
- Free industry certification upon completion of training
- Clear career advancement paths to leadership roles
- Health benefits, retirement plans, and generous PTO
- Collaborative team environment with daily recognition
Hiring Event Details: October 15, 2023 | 9:00 AM - 3:00 PM | 456 Innovation Way, San Jose, CA | Walk-ins welcome! Bring your resume and photo ID.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet performance metrics for call resolution and satisfaction
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Positive attitude and willingness to learn new technologies
- Ability to work flexible hours including weekends