Job Description
Join Tampa Connect Solutions as a Local Customer Service Representative and launch your career in customer service! We're seeking motivated individuals with no prior experience who are passionate about helping others. Enjoy immediate start, paid training, and a supportive team environment. This is your opportunity to develop valuable skills while making a real impact in your community. Benefits include health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with support teams to escalate complex issues and ensure timely resolution
- Meet performance metrics including call quality, resolution time, and customer satisfaction scores
- Continuously update product knowledge to provide accurate information
- Identify opportunities for process improvements and share feedback with management
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience under pressure
- Basic computer literacy and proficiency with Windows applications
- Ability to work flexible hours including evenings and weekends
- Positive attitude and willingness to learn new systems
- Reliable transportation to our Tampa office
- No prior experience required – comprehensive training provided