Job Description
Join our award-winning customer service team in Oakland! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional local support. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture committed to community growth. Perfect for those seeking stable careers with advancement opportunities.
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with professionalism
- Resolve service issues efficiently using CRM systems and local resource knowledge
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service delivery
- Participate in community outreach initiatives to enhance local engagement
- Meet performance metrics including resolution time and customer satisfaction scores
Qualifications
- High school diploma or equivalent required; college preferred
- 1+ years customer service experience in local business environment
- Strong verbal/written communication skills with multicultural awareness
- Proficiency in CRM software (Salesforce, Zendesk) and MS Office
- Ability to work flexible shifts including weekends and holidays
- Valid California driver's license for occasional local travel
- Background check and drug screen required