Job Description
Join our award-winning customer service team at Oakland Community Services! We're hosting an exclusive hiring event for passionate local residents ready to make a difference. As a cornerstone of our community outreach, you'll deliver exceptional support to Oakland families while building meaningful connections. This is your opportunity to grow with a mission-driven organization that prioritizes employee development and local impact. Event Details: Thursday, June 15th | 10 AM - 4 PM | 555 Broadway Ave, Oakland. Bring your resume and enthusiasm!
Responsibilities
- Resolve customer inquiries with empathy and efficiency across multiple channels (phone, email, in-person)
- Maintain detailed records in CRM systems while ensuring data accuracy and confidentiality
- Collaborate with cross-functional teams to resolve complex service issues
- Proactively identify process improvements to enhance customer experience
- Represent company values during community outreach initiatives
- Train on industry-specific knowledge and compliance standards
- Support seasonal service demand surges with flexible scheduling
Qualifications
- Minimum 1 year customer service experience in a local business environment
- Strong bilingual skills (English/Spanish) highly preferred
- Proficient with CRM software and Microsoft Office Suite
- Valid California driver's license with reliable transportation
- Ability to work flexible hours including weekends and evenings
- Resident of Oakland or East Bay area required
- Exceptional conflict resolution and active listening abilities
- High school diploma or equivalent; college coursework a plus