Job Description
Join our dynamic team as a Local Customer Service Representative in Oklahoma City and become the voice of excellence for our growing client base! We're seeking passionate individuals with immediate availability to deliver exceptional support to our Oklahoma community. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a tangible impact. Perfect for career changers and experienced professionals alike – no prior industry experience required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using our proprietary CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Document all interactions accurately in our customer database
- Identify upsell opportunities to enhance customer experience
- Maintain detailed knowledge of products/services through continuous training
- Meet/exceed quality and productivity metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office Suite and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environment
- Reliable transportation and flexible availability
- Oklahoma residency required (local candidates only)