Job Description
Are you a dedicated problem-solver looking for a flexible schedule? Apex Support Solutions is seeking a Part-Time Customer Service Representative to join our dynamic team in Oklahoma City. Enjoy the freedom of Work From Home opportunities while delivering top-tier support to our valued clients across the United States.
We pride ourselves on a premium, customer-first culture. In this role, you will be the voice of our brand, ensuring every client interaction is positive, efficient, and memorable. We are looking for individuals who are reliable, tech-savvy, and passionate about helping others succeed.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Assist customers with account inquiries, product information, and technical troubleshooting in a remote environment.
- Document customer interactions and feedback accurately in our CRM database.
- Collaborate with internal teams to escalate complex issues and ensure timely follow-ups.
- Maintain a professional and positive demeanor, adhering to company communication standards.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High school diploma or equivalent; additional certifications in customer service are a plus.
- Proven experience in customer service, support, or a related field (remote or onsite).
- Strong verbal and written communication skills with a native-level understanding of English.
- Proficient computer skills, including Microsoft Office Suite and Google Workspace.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and manage time effectively in a remote setting.