Job Description
Join our award-winning customer service team in San Francisco! We're seeking passionate individuals to represent California's premier brands. No experience necessary – we provide comprehensive paid training to launch your career in customer excellence. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our supportive environment.
What We Offer:
• 4-week paid training program
• Health/dental/vision benefits
• Performance bonuses
• Career development paths
• Modern downtown workspace
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in company databases
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement workshops
Qualifications
- High school diploma or equivalent required
- Strong communication skills in English and Spanish preferred
- Proficient with Microsoft Office suite
- Ability to type 35+ WPM with 95% accuracy
- Resilience under pressure and problem-solving mindset
- Must pass background check and drug screening
- Valid California ID for local business travel