Job Description
Join California Connect Solutions as a Local Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking passionate individuals to deliver exceptional service to our California-based clients while enjoying a competitive salary, full benefits package, and clear growth opportunities. No prior experience required – we'll provide all the tools you need to succeed in a dynamic, supportive environment. Work locally in Los Angeles and make a real difference in your community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using our proprietary CRM system
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams to resolve complex escalations
- Meet/exceed monthly performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge and soft skills
- Represent our brand with integrity during all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience (or equivalent transferable skills)
- Excellent verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Proficient in Microsoft Office and comfortable learning new software
- Ability to work flexible shifts including evenings/weekends as needed
- Authorized to work in the United States without sponsorship
- Valid California driver's license (for occasional local client visits)