Job Description
Join our award-winning team as a Local Customer Service Representative in sunny California! We're seeking compassionate professionals to deliver exceptional support to our community members. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment. Full benefits package included.
At Pacific Solutions Group, we value your growth and provide ongoing mentorship to help you thrive. Our competitive compensation package includes health insurance, retirement plans, and performance bonuses. Work with cutting-edge CRM systems while making a real impact in your local community.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with exceptional professionalism
- Resolve customer issues using our proprietary CRM system and knowledge base
- Document interactions accurately in our client management platform
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in continuous training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or willingness to train
- Excellent verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional field visits)
- Pass background check and drug screening