Job Description
Join our award-winning customer service team in Virginia and kickstart your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to local clients while growing professionally with our company. Enjoy competitive pay, benefits, and clear advancement paths in a supportive environment. No prior experience required—just your positive attitude and dedication to helping others.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving aptitude
- Reliable transportation to our Richmond office
- Commitment to 4-week paid training program (Monday-Friday)
- Basic computer proficiency with typing 30+ WPM