Job Description
We are seeking a dedicated Local Customer Service Representative to join our expanding team in Long Beach, California. If you are passionate about helping others and want to start a career with paid training, we want to meet you.
As a vital part of our support network, you will be the face of our brand, ensuring our clients receive top-tier assistance. We value local talent and offer a supportive environment where you can grow professionally.
Responsibilities
- Manage Customer Inquiries: Handle incoming calls, emails, and live chat requests with professionalism and empathy.
- Provide Product Solutions: Answer questions regarding our services and assist customers in resolving their issues efficiently.
- Process Orders & Updates: Accurately update customer accounts and process transactions within established guidelines.
- Document Interactions: Maintain detailed and accurate records of all customer interactions and transactions in our CRM system.
- Resolve Complaints: Listen to customer concerns and offer effective solutions to ensure high satisfaction rates.
- Collaborate with Team: Work closely with supervisors and other departments to ensure consistent service delivery.
Qualifications
- Education: High School Diploma or GED is required.
- Communication Skills: Excellent verbal and written communication skills in English.
- Computer Proficiency: Basic to intermediate computer skills and typing speed of 35+ WPM.
- Reliability: Must have a stable home office setup with high-speed internet and a landline or cell phone.
- Availability: Must be available to work full-time shifts, including weekends and holidays.
- Experience: Previous customer service experience is a plus, but paid training is provided for candidates with a strong willingness to learn.