Job Description
Join our dynamic team at Sunshine Support Solutions as a Local Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals who thrive in fast-paced environments. Enjoy flexible scheduling, comprehensive training, and opportunities for career advancement. Our Miami-based office offers a vibrant culture focused on customer excellence and teamwork.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM systems and established protocols
- Process orders, returns, and warranty claims with accuracy
- Document interactions and maintain detailed case notes in Salesforce
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in high-pressure situations
- Spanish bilingual proficiency highly valued
- Flexible availability including evenings and weekends