Job Description
Join our award-winning Atlanta team as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our community. This part-time role offers flexible scheduling, competitive pay, and opportunities for growth. Our supportive environment values your unique perspective and dedication to client satisfaction. Immediate openings available for our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service-related issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with internal teams to escalate complex issues and ensure resolution
- Contribute to process improvements through feedback and innovation
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in retail, call center, or support role
- Proficiency with CRM software (Salesforce experience a major plus)
- Exceptional communication skills and active listening abilities
- Strong problem-solving skills with a solutions-oriented mindset
- Ability to work flexible shifts including evenings and weekends
- Valid Georgia driver's license (for occasional off-site duties)