Job Description
Join our award-winning team as a Local Customer Service Representative in sunny Long Beach! We're seeking empathetic individuals to deliver exceptional support to our coastal community. Enjoy flexible scheduling, comprehensive paid training, and a supportive environment where your growth matters. Perfect for students, parents, or career changers seeking work-life balance. Competitive hourly wages with advancement opportunities available.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and service issues using CRM tools and knowledge base
- Process orders, returns, and account modifications with precision
- Collaborate with local partners to coordinate service deliveries and special requests
- Document interactions accurately and maintain customer records
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to master new services and systems
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible hours including evenings/weekends
- Valid California driver's license (for occasional local errands)
- Bilingual English/Spanish highly desirable