Job Description
Join our award-winning customer care team in Long Beach! ConnectCare Solutions is seeking a passionate Local Customer Service Representative to deliver exceptional service to our community. We provide comprehensive paid training, flexible scheduling, and a supportive environment where you can grow your career while making a real difference. Perfect for students, parents, or anyone seeking a rewarding part-time role with advancement opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for call handling and satisfaction
- Proactively identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent required
- Strong communication skills in English and Spanish (bilingual preferred)
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Previous customer service experience a plus
- Must pass background check and drug screening
- Reliable transportation to our Long Beach facility