Job Description
Join our award-winning customer service team in Houston, TX! We're seeking passionate part-time representatives to deliver exceptional local support with comprehensive paid training. Enjoy flexible scheduling, career advancement opportunities, and a supportive team environment. No experience necessary – we'll equip you with all skills needed to succeed.
Responsibilities
- Handle inbound/outbound calls and customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
- Support local community initiatives as company ambassador
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills in English
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency with Windows OS
- Availability to work evenings/weekends (15-25 hrs/week)
- Passion for helping others and representing Houston businesses
- Ability to pass background check and drug screening
- Previous customer service experience a plus but not required