Job Description
Join our dynamic team as an Entry-Level Chat Support Specialist! We're hosting an exclusive hiring event for passionate individuals in Jacksonville, FL who excel in digital communication. No prior experience required – we provide comprehensive training to launch your career in customer support. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our tech-forward company.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries efficiently
- Maintain detailed documentation of all customer interactions
- Collaborate with cross-functional teams to escalate complex issues
- Utilize CRM tools to track and manage support tickets
- Participate in ongoing training to enhance product knowledge
- Contribute to continuous improvement of support workflows
- Adhere to SLA standards for response and resolution times
Qualifications
- High school diploma or equivalent required
- Exceptional written communication skills
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and multitasking abilities
- Proficiency with basic computer applications
- Customer service mindset with empathy and patience
- Must be available to work evenings/weekends
- US work authorization required