Job Description
Join our dynamic team at Florida Connects Solutions! We're hosting an exclusive hiring event for passionate Part-Time Customer Service Representatives in Orlando. Deliver exceptional support to local clients while enjoying flexible schedules and competitive compensation. Be the voice of our brand and make a real impact in your community!
🎉 Hiring Event Details:
📅 Date: October 15, 2023
⏰ Time: 10:00 AM - 4:00 PM
📍 Location: 123 Innovation Way, Orlando, FL 32801
🎁 On-the-spot interviews & same-day offers available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, product, and service issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with support teams to resolve complex escalations
- Proactively upsell products/services to enhance customer experience
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a local market
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication skills in English and Spanish (bilingual a plus)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for in-person event attendance
- Positive attitude with a passion for helping Floridians