Job Description
Join our dynamic team as a Customer Service Representative in Oklahoma City! We're seeking motivated individuals for immediate hire with comprehensive paid training. Enjoy a competitive salary, growth opportunities, and a supportive work environment. No prior experience required – we'll equip you with the skills to excel in customer interactions, resolve inquiries, and deliver exceptional service. Apply today and start your rewarding career path!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues and escalate complex cases to appropriate teams
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet performance metrics for response time, resolution rate, and customer satisfaction
- Stay updated on product knowledge and company policies through ongoing training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency with basic computer applications and CRM software
- Positive attitude with problem-solving aptitude
- Must pass background check and drug screening
- Reliable transportation to our Ohio location