Job Description
Join ConnectServe Solutions as a Local Customer Service Representative and become the heart of our client relationships! We're seeking passionate individuals to deliver exceptional support in a fast-paced, rewarding environment. This part-time role offers immediate start and the chance to make a tangible impact on customer satisfaction while growing your career in one of Ohio's most vibrant cities. Enjoy flexible scheduling, competitive pay, and a supportive team culture that values your voice and contributions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical and billing issues while maintaining high customer satisfaction metrics
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with cross-functional teams to improve service processes and customer journeys
- Meet performance targets including call handling time, first-contact resolution, and quality scores
- Proactively identify opportunities to enhance customer experience and operational efficiency
- Participate in ongoing training to master product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional communication skills with ability to de-escalate sensitive situations
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings, weekends, and holidays
- Valid Ohio driver's license and reliable transportation for on-site shifts
- Pass background check and drug screening (per company policy)