Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Houston! We're seeking empathetic communicators to deliver exceptional local support while building meaningful customer relationships. No experience required – our comprehensive paid training program equips you with everything needed to succeed. Enjoy flexible scheduling, competitive pay, and opportunities for advancement within our growing organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using proprietary CRM tools
- Process orders, returns, and exchanges with accuracy and efficiency
- Document interactions and maintain detailed customer records in our system
- Collaborate with cross-functional teams to resolve complex customer concerns
- Proactively identify upsell opportunities based on customer needs
- Participate in bi-weekly training sessions to refine service techniques
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with Windows OS
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with a desire to help others
- Reliable internet connection for remote training components