Job Description
Join our dynamic team at ConnectCare Solutions and become the voice of our valued customers! We're seeking passionate individuals to deliver exceptional support in Dallas, TX with immediate start opportunities. Enjoy flexible schedules, competitive pay, and comprehensive training. Be part of a company that prioritizes your growth while making real impact in our community.
Why Join Us?
- Competitive hourly pay with performance incentives
- Flexible part-time schedules (20-30 hrs/week)
- Free on-site parking and transit benefits
- Career advancement opportunities
- Supportive team environment
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer inquiries regarding products/services with empathy
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
- Meet/exceed performance metrics (CSAT, resolution rates)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends
- Authorized to work in the US immediately