Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and make a real impact from the comfort of your home! We're urgently seeking empathetic and tech-savvy professionals to deliver exceptional support to our Houston and Virginia communities. Enjoy flexible remote work while building meaningful customer relationships and advancing your career in a dynamic environment.
Why Join Us?
- Competitive hourly pay plus performance incentives
- 100% remote work setup with provided equipment
- Comprehensive training and career development
- Health benefits and 401(k) matching
- Supportive team culture with monthly virtual meetups
Responsibilities
- Deliver empathetic customer support via phone, email, and chat for local clients
- Resolve billing inquiries, technical issues, and service disruptions
- Maintain accurate customer records in CRM systems
- Collaborate with local teams to address regional service needs
- Identify opportunities to improve customer satisfaction metrics
- Adhere to compliance protocols for sensitive data handling
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years in customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office
- Ability to work flexible shifts including evenings/weekends
- Bilingual (English/Spanish) a major plus for Houston role