Job Description
Join Central Valley Solutions as a Local Customer Service Representative and become the voice of our Fresno community! We're seeking passionate individuals to deliver exceptional remote support while working from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and flexible schedules designed for work-life balance. As a locally-focused company, we pride ourselves on fostering growth opportunities and a supportive team environment. Why Choose Us?
- 100% remote work with no commute
- Health, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Career advancement pathways
Responsibilities
- Handle inbound/outbound calls, emails, and chats from local Fresno customers
- Resolve product inquiries, billing concerns, and technical issues
- Document interactions in CRM system with precision and detail
- Collaborate with local support teams for seamless issue escalation
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in weekly training sessions to stay updated on local services
- Identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional role
- Proficient in CRM platforms (Salesforce, Zendesk)
- Strong written/verbal communication skills
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including weekends
- Bilingual (English/Spanish) highly valued
- Fresno area residency required for local market knowledge