Job Description
Join NCConnect Solutions and become the voice of our North Carolina community! We're seeking passionate Local Customer Service Representatives to deliver exceptional remote support from the comfort of your home. As a vital member of our team, you'll build lasting relationships with local customers while enjoying competitive pay and comprehensive benefits. Why work with us? Flexible scheduling, career growth opportunities, and the chance to make a real impact in your community. What we offer: Paid training, health benefits, paid time off, and monthly performance bonuses. Ready to start your rewarding remote career? Apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and service requests for North Carolina clients
- Collaborate with local teams to address regional service challenges
- Maintain accurate customer records in our CRM system
- Identify upsell opportunities to enhance customer experience
- Participate in monthly training sessions to refine service skills
- Track and report key performance metrics to management
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Strong communication skills with clear, professional phone etiquette
- Proficient in Microsoft Office and CRM software
- Reliable high-speed internet and quiet home office space
- Ability to work independently with minimal supervision
- Valid North Carolina residency required
- Availability to work evenings/weekends as needed