Job Description
Join our award-winning team at NC Connect Solutions as a Local Customer Service Representative! We're seeking passionate professionals to deliver exceptional support to North Carolina residents from the comfort of their homes. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment while making a real difference in your community.
As a vital member of our customer success team, you'll be the voice of our brand, resolving inquiries with empathy and expertise. We provide paid training, career advancement opportunities, and a supportive culture that values work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and cultural sensitivity
- Resolve billing, technical, and product issues efficiently using CRM systems
- Document interactions accurately and maintain detailed customer records
- Collaborate with cross-functional teams to address complex customer needs
- Meet performance metrics including CSAT scores, resolution rates, and first-contact resolution
- Proactively identify upsell opportunities to enhance customer relationships
- Participate in ongoing training to maintain product knowledge
Qualifications
- Minimum 1 year of customer service experience in remote or local setting
- High school diploma or equivalent; associate degree preferred
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Proficient with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office space
- Must reside in North Carolina with local area code