Job Description
Join our award-winning customer service team as a Local Customer Service Representative! We're hiring dedicated professionals in Fresno, CA for fully remote positions with competitive benefits and growth opportunities. As a key member of our support ecosystem, you'll deliver exceptional service while enjoying work-life balance through our flexible remote setup.
Why Join Us? Comprehensive health benefits, professional development stipends, quarterly performance bonuses, and a supportive team culture that values your contributions. Our hiring event offers accelerated onboarding and direct hiring manager interviews.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing product training to maintain expertise
Qualifications
- Minimum 2 years customer service experience in B2C or B2B environments
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office
- Exceptional communication skills with clear, articulate speech
- High-speed home internet connection and quiet workspace
- Ability to work flexible hours including evenings/weekends as needed
- Associate degree or equivalent experience required