Job Description
Join Our Urgent Hiring Event for Local Call Center Professionals in Philadelphia!
Phoenix Connect Solutions is hosting a high-priority hiring event for motivated individuals seeking dynamic customer service careers. We're expanding our Philadelphia team and need energetic, bilingual candidates to deliver exceptional support to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in a modern, tech-enabled environment.
Why Join Us?
- On-the-spot interviews with hiring managers
- Same-day conditional offers for qualified candidates
- Free parking and public transit reimbursement
- Comprehensive training program with certification
- Performance-based quarterly bonuses
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed key performance metrics (call quality, resolution time)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve customer experience
- Participate in monthly upskilling sessions for new products
- Maintain 98% attendance and punctuality standards
Qualifications
- Minimum 6 months customer service or call center experience
- Strong typing skills (35+ WPM) with multitasking ability
- Proficiency in Windows OS and CRM software
- Bilingual fluency in English/Spanish preferred
- Flexible availability including weekends and holidays
- High school diploma or equivalent (college degree a plus)
- Pass background check and drug screening
- Must attend in-person hiring event on specified date