Job Description
Join our award-winning customer service team as a Local Customer Service Representative based in Miami, FL. Enjoy the flexibility of remote work while delivering exceptional support to our Florida-based clients. This is your opportunity to launch a rewarding career with immediate start and competitive benefits.
We're seeking passionate individuals who embody Miami's vibrant spirit to provide personalized, high-quality service. No prior experience? No problem! We offer comprehensive training and career growth opportunities. Work from home with full-time hours and a supportive team environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns regarding products/services using established protocols
- Maintain detailed records of interactions in CRM systems with 100% accuracy
- Collaborate with internal teams to ensure seamless customer experiences
- Meet/exceed performance metrics including CSAT and resolution times
- Identify and escalate complex issues to senior support specialists
- Contribute to process improvements for enhanced efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience (remote support valued)
- Exceptional verbal/written communication skills in English and Spanish
- Proficiency with CRM software and MS Office suite
- Reliable high-speed internet and dedicated home office space
- Strong problem-solving abilities and emotional intelligence
- Availability to work flexible shifts including weekends
- Passion for delivering outstanding customer experiences