Job Description
Join Our Elite Night Shift Team in San Diego!
ConnectCare Solutions is hosting an exclusive hiring event for passionate individuals to fill our high-demand night shift call center positions. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment while serving customers across the nation. No experience? No problem – we provide paid training!
Why Work Night Shifts with Us?
- Higher pay rates than day shifts
- Significantly reduced commute traffic
- Premium overtime opportunities
- Quiet, focused work environment
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (AHT, CSAT)
- Collaborate with team leads to improve processes
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working overnight hours (11 PM - 7 AM)
- Basic computer proficiency
- Customer service mindset with problem-solving aptitude
- Must pass background/drug screening