Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our Texas community! We're seeking empathetic professionals to deliver exceptional support remotely while serving local clients across the Lone Star State. This immediate hire opportunity offers flexible scheduling, competitive benefits, and the chance to make a real impact from home. No prior experience required – we provide comprehensive training and career growth paths for dedicated team players. If you're a people person ready to thrive in a remote environment, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and billing adjustments using CRM systems
- Collaborate with local partners to resolve complex service issues
- Maintain accurate documentation of all customer interactions
- Meet/exceed productivity metrics (30+ calls/day, 95% adherence)
- Identify upsell opportunities to enhance customer experience
- Participate in weekly team training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet home office
- Ability to work flexible shifts (including evenings/weekends)
- Strong problem-solving and conflict resolution abilities
- Texas residency required for local client support