Job Description
Join our award-winning team as a Local Customer Service Representative in vibrant San Francisco! We're seeking passionate individuals to deliver exceptional support to our diverse community. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Apply today for our exclusive hiring event and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution times and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a local market
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to work flexible shifts including weekends
- Fluency in English and Spanish highly valued