Job Description
Join our dynamic team as a Local Customer Service Representative in Houston, TX! We're urgently hiring passionate individuals to deliver exceptional customer experiences. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a supportive environment. Perfect for candidates seeking immediate career advancement in customer service.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person interactions
- Process orders, returns, and service requests with precision
- Document all interactions in CRM systems for quality assurance
- Collaborate with cross-functional teams to resolve complex issues
- Maintain product knowledge across service offerings
- Exceed performance metrics for customer satisfaction and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local markets
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible hours including weekends
- Bilingual (English/Spanish) certification required