Job Description
Join our award-winning customer service team in Washington DC! We're urgently hiring passionate individuals for our Local Customer Service Representative role with full paid training. No experience required – we provide comprehensive onboarding to ensure your success. Enjoy competitive pay, career advancement opportunities, and a supportive team environment. Help us deliver exceptional service to our community while building your professional skills.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Adhere to company policies and compliance standards
- Identify upsell opportunities for product enhancements
- Maintain high customer satisfaction metrics
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Willingness to complete paid training program
- Reliable attendance and punctuality