Job Description
Join Portland Call Centers, a premier customer experience partner, at our exclusive hiring event for full-time call center professionals in Richmond, VA! We're seeking dynamic individuals to deliver exceptional service while advancing their careers in a supportive, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in our state-of-the-art facility.
Why Join Us? • Industry-leading training programs • Flexible scheduling options • Health, dental, and vision insurance • 401(k) with company match • Employee recognition programs • Free parking and transit benefits
Hiring Event Details:
Date: June 20, 2024
Time: 9:00 AM - 4:00 PM
Location: 1200 E Broad Street, Richmond, VA 23219
Bring your resume and photo ID for on-the-spot interviews!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service delivery
- Participate in ongoing training programs
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Proficient with Microsoft Office and CRM software
- Reliable internet access for remote options
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset