Job Description
Join our dynamic team at Cleveland Connect Solutions as a Local Customer Service Representative! We're urgently hiring motivated individuals with excellent communication skills to deliver exceptional service to our valued Cleveland community. This full-time position includes comprehensive paid training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a supportive environment. Help us solve customer challenges and build lasting relationships while advancing your career in one of Ohio's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using established protocols and CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical and billing teams to address complex customer needs
- Meet/exceed performance metrics including first-call resolution and customer satisfaction scores
- Contribute to process improvement initiatives to enhance service quality
- Represent the company with integrity during all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Residency in Cleveland or immediate surrounding area required
- Passion for helping others and representing Cleveland businesses