Job Description
Join Cleveland's fastest-growing customer service team! We're urgently hiring passionate Local Customer Service Representatives for immediate openings in Cleveland, OH. No experience necessary – we provide comprehensive paid training to launch your career. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters. Apply today and start making a difference in your community tomorrow!
Responsibilities
- Handle inbound/outbound customer calls and emails with exceptional professionalism
- Resolve billing inquiries, technical issues, and service complaints efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to deliver seamless solutions
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
- Represent Cleveland Connect Solutions with integrity and brand enthusiasm
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work components
- Flexibility to work rotating shifts including weekends
- Must pass background check and drug screening
- Residency in Cleveland metro area (preferred)