Job Description
Are you ready for a career change? We are holding a massive Hiring Event for Customer Service Representatives in Philadelphia, PA!
Join Apex Contact Solutions, a top-tier provider of customer support services, and secure a stable, full-time position with weekend shifts. We are looking for energetic, reliable individuals to join our growing team and represent our clients with excellence.
Why Join Us?
- Weekend Flexibility: Enjoy a predictable schedule with competitive weekend shift differentials.
- Immediate Hiring: Complete your application on-site during our Hiring Event for immediate consideration.
- Modern Facility: Work in a state-of-the-art call center equipped with ergonomic stations and free parking.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
Don't miss this opportunity to advance your career in a dynamic environment. Apply today at our Philadelphia location!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a professional and empathetic demeanor.
- Resolve customer inquiries regarding products, services, and account status efficiently.
- Follow established scripts and guidelines to ensure consistent brand representation.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with team leads to improve call quality and customer satisfaction scores.
- Handle escalations and difficult situations with patience and problem-solving skills.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong verbal communication and active listening skills.
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable internet connection and quiet workspace if remote work is applicable (on-site preferred for this event).