Job Description
Join Our Weekend Team in Oakland! CustomerFirst Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional support during weekend shifts. This is your chance to make a direct impact on our community while enjoying flexible hours and competitive pay. Our Oakland-based team thrives on building lasting customer relationships, and we're looking for dedicated individuals who share our commitment to excellence.
As a weekend team member, you'll be the voice of our brand, handling inquiries with professionalism and empathy. We provide comprehensive training and a supportive environment where your growth is prioritized. Don't miss this opportunity to advance your career in customer service right here in Oakland!
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve customer issues with empathy and efficiency while meeting SLAs
- Process orders, returns, and account modifications accurately
- Collaborate with cross-functional teams to resolve complex inquiries
- Maintain detailed customer records and documentation
- Identify upsell opportunities to enhance customer experience
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local market
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible weekend shifts (Sat/Sun)
- Strong problem-solving and conflict resolution abilities
- Bilingual (English/Spanish) certification highly desirable