Job Description
Join our award-winning team at Minneapolis Community Services and become the voice of our vibrant community! We're seeking passionate Local Customer Service Representatives to deliver exceptional support during weekend shifts. This role offers the unique opportunity to make direct impact while enjoying competitive pay and comprehensive benefits. Our modern downtown office features collaborative workspaces, flexible scheduling, and career growth pathways. Ideal for professionals seeking work-life balance with weekend availability, this position combines meaningful community interaction with professional development. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person channels
- Resolve complex service issues with empathy and efficiency
- Process transactions and update customer records in real-time
- Collaborate with cross-functional teams to enhance service delivery
- Document interactions and maintain accurate performance metrics
- Participate in weekend hiring events and community outreach initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in local community settings
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible weekend shifts (Saturday/Sunday)
- Strong problem-solving abilities and attention to detail
- Valid Minnesota driver's license for occasional off-site duties