Job Description
Join Our Weekend Team in San Diego!
We're seeking passionate Customer Service Representatives to deliver exceptional experiences during weekend shifts. This full-time role is perfect for those who thrive in fast-paced environments and value work-life balance with weekday availability. Our San Diego team provides critical support to local communities while offering competitive pay and growth opportunities.
Why ConnectCare Solutions?
- Industry-leading benefits package
- Free parking and transit stipend
- Quarterly performance bonuses
- Modern downtown office with ocean views
Apply today for our upcoming hiring event!
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email with empathy and efficiency
- Resolve billing, technical, and service issues using CRM tools
- Document all interactions accurately in Salesforce and internal systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed KPIs for resolution time and customer satisfaction (CSAT)
- Participate in weekend shift rotations (Sat/Sun, 8am-6pm)
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in call center or retail environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to type 40+ WPM with 95% accuracy
- Flexibility to work weekends, holidays, and occasional overtime
- High school diploma or equivalent; AA degree preferred
- Bilingual (English/Spanish) certification required