Job Description
Join our award-winning team as a Local Customer Service Representative in Houston! We're seeking passionate individuals to deliver exceptional support during weekend shifts while building meaningful connections with our community. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth. Our modern downtown office offers a collaborative environment with flexible scheduling and recognition programs. Apply today to become part of Houston's top-rated customer service team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and troubleshoot technical issues for local clients
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with cross-functional teams to resolve escalated cases
- Proactively identify process improvements to enhance customer experience
- Participate in weekend hiring events to showcase company culture
- Maintain compliance with federal and state regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Proficiency with CRM platforms and MS Office Suite
- Exceptional communication skills in English (Spanish bilingual a plus)
- Ability to work independently during weekend shifts (Sat-Sun)
- Strong problem-solving and conflict resolution abilities
- Valid Texas driver's license (for occasional local travel)