Job Description
Join our award-winning customer service team as a Local Customer Service Representative in Charlotte, NC! We're seeking passionate professionals to deliver exceptional support during weekend shifts while enjoying competitive pay and comprehensive benefits. This hybrid role combines in-person collaboration with remote flexibility, allowing you to make a real impact on our community.
Why Join Us?
• Industry-leading training program
• Career advancement opportunities
• Health/dental/vision coverage
• 401(k) with company match
• Paid time off & holidays
Responsibilities
- Handle customer inquiries via phone, email, and in-person with empathy and efficiency
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions accurately in Salesforce and internal databases
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in weekend shift rotations (Saturday/Sunday)
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills and conflict resolution abilities
- Ability to work independently during remote shifts
- Valid North Carolina driver's license for occasional on-site requirements
- Flexible availability including weekends and holidays