Job Description
Join our dynamic team as a Local Customer Service Representative and deliver exceptional support to Boston-area clients while enjoying the flexibility of a weekend remote work schedule. This is your chance to make a meaningful impact in your community while advancing your career in a fast-paced, growth-oriented environment.
We offer competitive compensation, comprehensive training, and a supportive culture where your contributions are valued. If you're passionate about problem-solving and thrive in remote settings, apply today to become part of our award-winning customer service team.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues using CRM tools while maintaining high customer satisfaction scores
- Process orders, returns, and service requests accurately within SLA timelines
- Collaborate with local support teams to address regional customer needs
- Document interactions and update customer records in Salesforce
- Identify and escalate trends to improve service quality
Qualifications
- Minimum 1 year customer service experience with proven conflict resolution skills
- Proficiency with CRM systems (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with clear articulation in English
- Ability to work independently with minimal supervision during weekend shifts
- High-speed home internet and dedicated quiet workspace
- Strong problem-solving abilities with attention to detail
- Boston-area residency preferred for local market knowledge